Systematic Analysis of Housing Referral Outcomes in New York City's WholeYouNYC Social Care Network: Identifying Barriers to Service Connection
This mixed-methods study of 4,258 housing referrals within New York City's WholeYouNYC network reveals a 45% acceptance rate and identifies systemic barriers such as CBO response delays, missing documentation, and client engagement challenges, prompting recommendations for standardized protocols and automated follow-ups to improve service connection.